Victoria Lopez
Virtual Assistant | Project Management & Author PR
New to Contra
Victoria is ready for their next project!
Book Launch Project Management & Reader Coordination
Managed the behind-the-scenes coordination of an author book launch and promotional campaign, including ARC reader recruitment, cover reveal sign-ups, participant tracking, and campaign organization.
I created customized Google Forms to collect reader and influencer information, organized responses in Google Sheets, tracked social platforms and reader profiles, and maintained the information needed to coordinate promotional activities and communicate with participants.
This system allowed me to keep campaign information organized in one place while managing multiple deadlines, participants, and promotional deliverables throughout the launch.
Responsibilities included:
• Campaign and project coordination
• Google Forms creation
• Spreadsheet and database organization
• ARC reader management
• Influencer/reader information tracking
• Cover reveal coordination
• Email and participant communication
• Deadline and deliverable tracking
• Administrative support
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Author Social Media Content & Book Marketing
Created engaging social media content for romance author Rebecca Jo Jackson to promote her books, characters, tropes, and author brand. Developed branded graphics, multi-slide carousels, interactive content, promotional concepts, and captions designed to introduce books to readers and encourage engagement.
Content included character and series spotlights, trope-focused marketing, book aesthetics, interactive posts, event promotion, and creative book-centered concepts. I worked to keep each piece aligned with the author’s voice and the visual identity of her books while creating content that felt natural to the romance-reader community.
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ARC Campaign & Reader Recruitment
Managed an ARC campaign for an independent author’s book release, including reader recruitment, sign-up coordination, and campaign organization. Created promotional content to attract potential ARC readers, organized applicant information, tracked reader details and social platforms, and supported communication throughout the campaign. This project involved influencer outreach, community management, data organization, social media promotion, and administrative coordination to help build awareness leading up to the book’s release.
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13
Client & Customer Support | Account Management
I have extensive experience supporting customers and clients across healthcare, account management, administrative, and small business environments. My focus is on providing responsive, professional communication while keeping client needs, documentation, and follow-up organized.
My experience includes handling customer and client inquiries by phone and email, identifying needs, resolving concerns, coordinating next steps, maintaining detailed records, supporting multiple accounts, and managing competing priorities and deadlines.
Areas of support include:
• Customer and client communication
• Email and phone support
• Account management and coordination
• Customer inquiry resolution
• Client follow-up
• Documentation and record keeping
• Scheduling and coordination
• Administrative support
• Managing multiple client needs and deadlines
I understand that great client support is about more than simply answering questions. It’s about being dependable, communicating clearly, staying organized, and making sure clients feel heard and supported from beginning to end.
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