Valentine Mbanjwa
Customer support professional who puts them first.
- 1
- Followers
Followed by Thami C
I create simple help pages for Shopify stores so customers get answers fast without emailing support.
What I did:
Wrote clear FAQ: Shipping times, Return policy, How to track order
Created templates for common questions
Added help center to store navigation
Example FAQ I wrote:
Q: How long does shipping take?
A: We ship within 24 hours. Delivery takes 3-5 business days. You'll get a tracking link by email.
Result: Store got 40% fewer "where is my order" emails!
Skills: Help Center Setup, FAQ Writing, Customer Self-Service
Tools: Shopify, Notion, Zendesk Guide
0
32
I help Shopify store owners handle returns and refunds quickly and kindly.
Example:
Customer: "I want to return this, wrong size"
Me: "No problem! I've created a free return label for you. Once we receive it, your refund of $45 will be processed in 2-3 business days. Would you like to exchange for a different size instead? I can check stock for you."
Result: Customer kept the item and exchanged for correct size - no lost sale!
Process: Check order, create return label, update Shopify, process refund, follow up email.
Skills: Returns Management, Refund Processing, Customer Retention
Tools: Shopify, Loop Returns, Gmail
0
30
I help Shopify stores handle live chat when customers are upset about late delivery.
Example chat:
Customer: "Where is my order! It's late!"
Me: "I'm so sorry for the delay! I totally understand it's frustrating. I checked - your order is at the local hub and will arrive tomorrow morning. I've added a 10% coupon for your next order as an apology. Can I help with anything else?"
Result: Customer went from angry to saying thank you! 5-star review.
Skills: Empathy, De-escalation, Fast typing, Problem solving
Tools: Shopify, Zendesk Chat, Gorgias
0
27
Title: Shopify Email Support - Order Tracking
I helped Shopify customers track their orders with fast, friendly email replies.
Example reply I use:
"Hi Sarah! I checked your order #1234 - it's out for delivery and will arrive on Tuesday. Here's your tracking link: tracking.com/1234. Let me know if you need anything else! š"
Skills: Friendly tone, clear tracking info, quick response (under 2 hours), de-escalating worries.
Tools: Gmail, Shopify Admin, AfterShip
0
23