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Thomas Thekkethil Sajan
AI Automation Specialist | n8n, OpenAI, CRM & Business Work
New to Contra
Thomas is ready for their next project!
Designed an advanced omnichannel automation concept that connects Twilio voice/SMS, n8n, AI, HubSpot CRM, Slack, Microsoft Teams, WhatsApp, Gmail, and Google Sheets.
The system is designed to capture customer enquiries from multiple channels, understand intent, classify urgency, and automatically route each request to the correct business process. n8n acts as the central orchestration layer, while HubSpot manages contacts, deals, lead scoring, pipeline updates, and follow-up tasks.
The workflow also includes automated Slack and Teams alerts, WhatsApp/SMS communication, email replies, reporting, priority routing, and human-review escalation for sensitive cases.
The goal is to create one connected customer-operations system where sales, support, and operations can respond faster with significantly less manual work.
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This section shows the AI response and notification layer of the workflow. Leads are prioritized, routed to Slack, converted into professional customer replies, drafted in Gmail, and logged automatically.
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Built an end-to-end AI Customer Operations System using n8n, OpenAI, HubSpot, Gmail, Slack, and Google Sheets. It automatically classifies incoming emails, routes sales and support requests, scores lead priority, updates CRM records, alerts teams, drafts replies, and escalates sensitive cases for human review.
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AI Customer Operations Automation System
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