Subah Shekar
Product & Content Designer | Making Complex Products Clearer
SSN9 Experimentation
We have observed a high drop rate within flows where users are expected to share their Social Security Number (SSN).
We experimented with different versions of what we think users would want to hear to be able to share their SSN9 number without fear on the PayPal platform. We finalised on the version mentioned, and will be tracking the passthrough numbers for this screen to see if our content is effective in getting our customers to share their SSN9.
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We worked on improving the Know Your Business (KYB) flows for users. The big pain point for users was manually filling up stakeholder information within the business. Our solution was to incorporate a third party provider to help users view, edit, and delete extracted users before they finalise the complete list inclusive of executives, authorised signer, and shareholders.
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UK Vulnerability
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The Gambling Block is a user-controlled feature that blocks payments to all gambling merchants when activated. When turned off, a three-day cool-off period prevents immediate gambling transactions. Designed to promote financial wellbeing, it empowers users to make mindful choices and reduce gambling-related harm through simple, secure banking controls.
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