What's included

• Multilingual Call Handling Report

  A detailed report summarizing call activities, outcomes, and key insights, categorized by language (English, German, Spanish, Portuguese, and French). Format: PDF or Excel document. Quantity: 1 report per service period. Revisions: Up to 2 revisions to refine and clarify details.

• Customized Call Scripts

  Professionally crafted call scripts tailored to your business needs, ensuring effective communication across all supported languages. Format: Word or PDF document. Quantity: 1 script per language or campaign. Revisions: Up to 2 revisions per script for accuracy and tone.

• Client and Customer Feedback Summary

  A consolidated summary of customer feedback and insights gathered during calls to inform strategy and improve service offerings. Format: PDF or Word document. Quantity: 1 feedback summary per service period. Revisions: 1 revision if additional insights or adjustments are needed.

• Recorded Call Archives

  High-quality recordings of all handled calls for review, training, or compliance purposes. Format: Audio files (MP3 or WAV). Quantity: All calls during the service period, organized by language and date. Revisions: Not applicable; raw recordings provided as-is.