Summary

FAQs

• Do you offer payment plans?

  Most projects are divided into two payments: a 50% deposit and 50% final payment - for flat fee projects, Contra will ask you (the client) the full payment and only release the 50% deposit to be released to me immediately and the other 50% is on hold until the project is complete. Learn more about Contra for Clients here! On larger projects, we can set milestones for payments. Contra is 100% commission-free! However, Clients will be charged a Stripe processing fee for each payment. Credit card information is never stored on Contra as we manage payments through Stripe.

• How long does it take to complete a project?

  For a logo project, it can take me 1 to 3 weeks, and up to 2 months for a standard brand identity package with additional collateral. This, of course, will vary on the project and communication efficiency. We will conduct regular pulse checks to keep track of the timeline of our project.

• How will we communicate?

  We’ll start off with Google Meet video meetings to discuss your project and present the first round of concepts. For shorter communications, we’ll use email or I’ll send you a short recorded video.

• We don't live in the same city. Can we still work together?

  98% of my clients are not local, so I manage projects long distance using live and pre-recorded video.

• We need a website. Can you create a website for us?

  Yep! I offer website design currently for a limited amount of slots. I currently use Shopify and Wix. Webflow is in my to-do list to learn more about!

• Do you do copywriting?

  No, but I can do what I can with the help of ChatGPT and other AI tools. I highly recommend hiring a copywriter for heavy copy work.

• If I have my logo designed by someone else, can you help with other designs?

  Certainly! In fact, clients Kind Bomb and Stardust had their logos created by a different designer, but they reached out to me for additional graphic support.