Chatbot Consulting & Auditing

Ebere Wilson

Starting at

$

800

About this service

Summary

I offer comprehensive chatbot consulting and auditing services designed to optimize your chatbot's performance and user experience.
What sets me apart is my unique blend of UX expertise and in-depth technical knowledge, ensuring that both the functionality and user satisfaction are addressed.
My approach includes a thorough analysis, actionable recommendations, and ongoing support to drive continuous improvement.

Process

Initial Consultation Report: A detailed report summarizing the initial consultation session. It includes an overview of the client's objectives, current chatbot setup, target audience, and key areas of concern.
Audit Plan: A comprehensive plan outlining the steps, methodologies, and tools to be used during the audit.
Chatbot Comprehensive Evaluation: An in-depth analysis of the chatbot's features and functionalities, user experience and NLP capabilities
Reporting and Recommendations: A comprehensive report summarizing all findings from the audit with a set of specific, actionable recommendations based on the audit findings, and plan for implementing the recommended changes.
Follow-Up Support: One month support to monitor the implementation of recommendations, address any issues, and make further adjustments as needed.

What's included

  • Chatbot Comprehensive Evaluation

    An in-depth analysis of the chatbot's features and functionalities, user experience and NLP capabilities

  • Performance Metrics and Content Review

    An analysis of key performance indicators (KPIs) such as completion rates, drop-off rates, user satisfaction (CSAT) scores, response times and chatbots content

  • Reporting and Recommendations

    A comprehensive report summarizing all findings from the audit with a set of specific, actionable recommendations based on the audit findings, and plan for implementing the recommended changes.

  • Executive Summary

    A concise summary of the entire consultation and audit process, highlighting key findings, recommendations, and outcomes

Recommendations

(5.0)

Recommended

Ebere is a great person to work with. Having handled most of my projects I can say she is a highly-skilled, experienced, and helpful professional with a positive attitude and I have no hesitation in recommending her to other potential clients.

Duration

4 weeks

Skills and tools

Conversation Designer

Consultant

Microsoft Excel

Typeform

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