Chatbot Analytics and Reporting

Ebere Wilson

Starting at

$

400

/mo

About this service

Summary

I deliver comprehensive chatbot analytics and reporting services, detailed performance reports, and actionable insights. My service helps you monitor key metrics, understand user interactions, and make data-driven decisions to enhance chatbot performance.
My in-depth analytics and reporting are designed to provide clear, actionable insights, enabling you to optimize your chatbot based on real-time data and achieve measurable improvements in performance.

Process

Identify Key Metrics: Work with the client to identify key performance indicators (KPIs) to track.
Set Up Analytics Tools: Configure analytics tools to collect data from the chatbot.
Data Collection and Monitoring: Continuously collect and monitor data from the chatbot interactions.
Report Generation: Create regular reports (e.g., weekly, monthly) highlighting performance metrics and trends.
Analysis and Insights: Analyze the data to provide insights and recommendations for improvement.
Review and Feedback: Review the reports with the client and gather feedback for continuous improvement.
Adjust and Optimize: Make necessary adjustments to the chatbot based on the insights and feedback.

What's included

  • Performance Reports

    A comprehensive report detailing the chatbot’s performance metrics, including engagement rates, completion rates, user satisfaction scores (CSAT), and drop-off rates.

  • Insights and Recommendations

    Actionable insights and recommendations based on data analysis to improve chatbot performance.

  • Customized Reports

    Tailored reports based on the specific needs and goals of the client.

  • Support for Report Interpretation

    Assistance in understanding and interpreting the analytics and reports.

Recommendations

(5.0)

Recommended

Ebere is a great person to work with. Having handled most of my projects I can say she is a highly-skilled, experienced, and helpful professional with a positive attitude and I have no hesitation in recommending her to other potential clients.

Skills and tools

Conversation Designer

AI Chatbot Developer

Conversational Bot

Microsoft Excel

Notion

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