What's included

• Monthly Performance Review Report

  A comprehensive report detailing the chatbot’s performance metrics, including engagement rates, completion rates, user satisfaction scores (CSAT), and drop-off rates.

• Conversation Log Analysis

  Detailed analysis of conversation logs to understand user interactions, identify common issues, and recognize patterns in user behavior.

• Bug Fixes and Technical Support

  Timely resolution of any technical issues or bugs that arise, ensuring the chatbot functions smoothly.

• Content and Response Updates

  Regular updates to the chatbot’s content and responses based on user feedback, new product information, or business changes.

• Feature Enhancements and Updates

  Implementation of new features or enhancements to existing functionalities to improve the chatbot’s capabilities.

• User Feedback Collection and Analysis

  Collecting and analyzing user feedback to understand their experiences and areas where the chatbot can be improved.

• Training Data Refinement

  Updating and refining the chatbot’s training data to improve its natural language understanding (NLU)/knowledge base and accuracy.