Operational SOP System for Reduced Errors & Performance Tracking

📌 Title: Operational SOP System for Reduced Errors & Performance Tracking

🧩 Role: Operations Strategist & SOP Specialist

📝 Description: Developed and implemented a comprehensive SOP system and KPI tracking dashboard to streamline daily workflows in packing, customer service, and content management. Led team training, created shared documentation, and introduced real-time KPI evaluations, resulting in fewer errors, improved task clarity, and faster onboarding for new team members.

📌 Skills: Process Improvement KPI & Performance Management SOP Development

🛠 Tools (optional): Google Sheets (KPI Dashboard), Google Sheets (SOP & Docs), Canva (Visual Aids)