Community Manager

As Community manager at Abacus (Fintech startup), I;

• Managed project coordination for the development of two key products, incorporating feedback from stakeholders to align with project goals.

• Improved workflows and integrated user feedback into product development, ensuring alignment with company goals and user needs.

• Managed a team 7 of external service providers and content creators, ensuring timely delivery of high-quality outputs while maintaining clear communication and alignment with project goals.

• Coordinated and implemented stakeholder engagement strategies, enhancing communication effectiveness and aligning with project goals.

• Created detailed progress reports and presented them to senior management, ensuring transparency and data-driven decision-making.

• Developed and implemented communication strategies that increased user retention by 12% and new user signups by 27%.

• Designed a crisis management plan and trained a team to ensure readiness and effective response.