Community Manager
Mutheu Fridah
Project Manager
Customer Success Manager
Operations Manager
Intercom
Slack
Trello
Abacus
As Community manager at Abacus (Fintech startup), I;
• Managed project coordination for the development of two key products, incorporating feedback from stakeholders to align with project goals.
• Improved workflows and integrated user feedback into product development, ensuring alignment with company goals and user needs.
• Managed a team 7 of external service providers and content creators, ensuring timely delivery of high-quality outputs while maintaining clear communication and alignment with project goals.
• Coordinated and implemented stakeholder engagement strategies, enhancing communication effectiveness and aligning with project goals.
• Created detailed progress reports and presented them to senior management, ensuring transparency and data-driven decision-making.
• Developed and implemented communication strategies that increased user retention by 12% and new user signups by 27%.
• Designed a crisis management plan and trained a team to ensure readiness and effective response.
