Depop's checkout is leaking money. You by David BalingaDepop's checkout is leaking money. You by David Balinga

Depop's checkout is leaking money. You

David Balinga

David Balinga

Depop's checkout is leaking money.
You see "€15" first. Feels good. Then you scroll. Shipping: €2.99. Then the real total: €17.99.
That's not a breakdown, it's a slow surprise. And for anyone with decision fatigue or math anxiety, it's enough to close the app.
Fix: Lead with the total. Show the breakdown underneath.
One change. Less abandonment.
I do neuro-inclusive UX audits. I find where stressed users drop off.
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Posted Jan 11, 2026

Depop's checkout is leaking money. You see "€15" first. Feels good. Then you scroll. Shipping: €2.99. Then the real total: €17.99. That's not a breakdown, it...