Sample business operations case study

Sample business operations case study for a growing small business whose processes had not kept pace with its growth.

I reviewed the current workflows, documented recurring processes, clarified ownership and handoffs, created SOPs and checklists, and organized the operational information the team needed to work more consistently.

The result is a clearer operational foundation with smoother onboarding, fewer repeated questions, more consistent execution, and more time for leadership to focus on growth.

Fictional client scenario created for portfolio demonstration.