Virtual Assistant
Punkesh Kumar
• Conduct demos and guide potential clients through the onboarding process, addressing
questions and concerns to drive successful client onboarding. • Collaborate with cross-functional
teams, including product, engineering, and marketing, to ensure clients receive comprehensive
support and guidance. • Understand customer needs and help them achieve their goals through
proactive customer service and support, ensuring customer satisfaction and retention. • Analyze
customer data to identify trends and develop strategies to improve the customer journey,
increase retention, and drive business growth. • Build and maintain a pipeline of potential
customers, conducting regular outreach to gather feedback and address concerns. • Develop
and execute customer success plans to drive customer satisfaction, retention, and revenue
growth. • Close new business opportunities using strong sales and marketing strategies. •
Continually enhance the self-service pipeline to ensure a seamless customer experience. • Build
and maintain strong relationships with customers, serving as their trusted advisor and ensuring
their success with our products. • Provide feedback to internal teams on product and service
improvements, actively contributing to enhancing the customer experience.
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Posted May 31, 2023
Experienced customer success professional skilled in guiding clients through onboarding, providing ongoing support, and ensuring their success.
