Tremendoc telemedicine app

In Nigeria, citizens face significant challenges with basic healthcare services. The state of healthcare is disappointing, with approximately 72% of health expenses paid out of pocket, forcing people to make difficult choices between their health, housing, education, and even food for their children. Major issues include long waiting hours due to queues and doctor shortages, often caused by medical professionals relocating to other countries.

With over 92 million Internet-enabled devices in Nigeria, mobile health is expected to thrive, transforming how patients access health information and resources, ushering in a new era of e-patients.

Tremendoc developed an easy-to-use doctor-on-demand app. This innovative platform connects patients in real-time with licensed doctors who can consult, recommend treatments, conduct tests, and diagnose a wide range of medical conditions. The aim is to help people find medical care more quickly and seamlessly, allowing patients to book appointments with doctors effortlessly.

The solution involved developing Tremendoc 2.0, featuring an enhanced UI with a more intuitive flow.

This project redesigned resulted in a remarkable 45% increase in new customer signups. This significant growth was achieved compared to the initial 11,000 subscribers. Additionally, the number of customer support calls decreased, indicating a low rate of issues with the app after the redesign.

To better understand how the current  app works, I went through the flow of the app, conducted usability test to understand their current challenges and also checked out user reviews on google play store and the iOS store.

Also, to also understand more of the user needs I defined a series of questions and began researching the problem. I wanted to understand what are their current mental models around getting healthcare services? What are their frustrations on their current process?

Read more -> https://www.ifeanyiernest.com/work/tremendoc