196-article help center for a B2B SaaS
Sabin Mainali
Calilio is a B2B SaaS business phone system. From July to September 2026 I rebuilt its help center and ran the whole editorial process.
At a glance
196 articles, 84,912 words and 609 screenshots.
17 categories, from getting started and billing to troubleshooting and document rules for 42 countries.
34 batches, each signed off before the next one started.
The process I ran
Topic list and priorities.
One article per customer question.
Every step tested in the live product before it counted as done.
Screenshots with personal data masked.
SEO and answer-engine structure, including FAQ and how-to markup.
Review and sign-off by two colleagues.
Learning the team's voice
Two reviewers left over 130 comments on the first two batches. I turned every comment into a written house-voice guide, and every later batch follows it.
Status: launching on the Calilio support site.
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Posted Sep 24, 2026
196 help articles (84,912 words) for Calilio, a B2B SaaS phone system: 34 signed-off batches in one house voice built from reviewer feedback.
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Timeline
Jul 1, 2026 - Sep 30, 2026
Clients
Calilio
