The Why ✨

The Director of Data Centre Operations sought internal communications guidance for their team of over 200 employees. Aligning with broader corporate initiatives, the focus was on fostering talent growth and creating a values-driven culture. Key pillars included Anti-Racism, Diversity and Inclusion, Career Advancement and Fair Hiring, Learning and Development, and Leadership and Organizational Communication.

The Strategy 🔥

Starting off with --> Organizational Communication, Leadership, Learning & Development

Establish monthly scheduled communication update/discussions to Senior Management Team to ensure objectives are met.

Plan and host 5 Branch Meetings from Q1-Q4 (May, June, July, September, November). Monitor employees turn out, engagement, feedback from surveys.

Plan and host 4 DCO Connect Sessions from Q2-Q4 (June, August, October, December). Monitor employees turn out, engagement, feedback from surveys.

Provide communications support to DCO Employee Experience Team, activities, results, feedback to enhance DCO Employee Experience in 22-23. (Support quarterly report back to SMT and Director).

Continue to develop and promote branch news in the DCO Download, monthly using department intranet (Q1-Q4).

Provide DCO employees with a quarterly communication on operational priorities. Prepare plan for regular employee communication to enhance staff awareness on branch work outside of their own teams – big picture (e-mail communication.

Next --> Anti- Racism, Diversity, and Inclusion:

Promote the mandatory Anti-Racism Competency Capacity (ARCC) training and updates on modules, to meet OPS goal of March 31, 2023, completion (Q1-Q4).

Incorporate Cultural Days of significance in our Hangouts, branch meetings and events (Q2-Q4).

Last --> Career Advancement & Fair Hiring

Enhance DCOs process for recruitment opportunities to be shared across the branch by Managers - posted on intranet sent via e-mail (Q1-Q4).

Create a method to capture branch recognition. Leverage a recognition tracker for information and presentation at branch meetings in Q1-Q4.

Promote and publish OPS career tips and resources to DCO employees to support career success (Q1-Q4).

What it Took 🧠

These are the different elements it took to put together a government internal communication's plan:

(1) Senior Consultant to discover and create objectives/outcomes. Helped to coach and do presentation dry run's with Senior management and staff

Employee Intranet created with SharePoint online

Canva for content and branding

Sli.do for staff engagement and feedback

Microsoft Teams Live Events

YouTube for training videos

Microsoft Forms/Excel for post event feedback

Online Bingo - kept people entertained

Past Success🏆