Transformed three vague client complaints

Transformed three vague client complaints into a validated, prioritized UX roadmap for Jepreto's self-service photobooth software. Instead of treating subjective feedback as specs, I conducted video analysis, operator observation, and user surveys. Discovering the real problem wasn't missing features but unclear interactions. Key solutions included consolidating duplicated settings into a single source of truth, adding inline help text to clarify existing controls, and implementing error prevention warnings. Delivered a severity-ranked issue list, critical bug reports, and product roadmap recommendations, empowering the client with tools for continuous self-validation.