The UX research aims to understand how users interact with the pet store application in order to identify pain points, usability issues, and opportunities for improvement. By analyzing user behaviors, needs, and expectations, the research supports the redesign of a more intuitive interface and the integration of new features that enhance the overall user experience. A mixed-method approach is used, combining secondary research, surveys, interviews, and user testing with pet owners, future pet owners, and animal professionals, while ensuring data confidentiality and ethical research practices.