Business Problem: A crypto mobile app with a massive user base had grown feature by feature without a cohesive design direction. The interface felt dated next to industry leaders, and the client needed a clear vision for the mobile roadmap — one compelling enough to justify investing in a full redesign.
User Problem: The app served two very different audiences at once: crypto newcomers and advanced users. Core flows — onboarding, mining, checking balance, sending and receiving — were dense with text and small controls. Users struggled to answer two basic questions: how much do I have and what can I do next. In mining specifically, unclear rate, status, and time remaining left people unsure whether the app was even working.