Cleveland Clinic Web Appointment Form
Derrick Boyd
Project Overview
Cleveland Clinic is one of the top health systems
in the country and our web appointment form is an essential contributor to business, providing an
easy way for patients to get they care they need.
This project was a collaborative effort to improve
this product by teams across the organization.
Solving Problems
4 Distinct User Types
As a user progresses through the for they’ll answer certain questions that will dictate their path. This decision tree will lead them to be assigned one of the four user types below.
The user types are reflected in a sticky animated progress bar that stays with the user throughout their experience also giving them an idea of how much form they have left to complete.
Accessible Form Fields
High Fidelity
Pre-loaders
Error Screen
Results
All this added up to a much more user friendly form in the end. During the first month of our soft launch the conversion rate increased to around 26%.
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Posted Apr 29, 2024
This project was a collaborative effort to improve this product by teams across the organization.
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