Customer Success Manager
Ileana Hang
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Customer Success Manager
Account Manager
Project Manager
Jira
Salesforce
Zendesk
• Served as the main point of contact, and developed and supported long-term relationships with global private market clients
• Mapped client business objectives and provided best practices and ongoing training
• Managed multiple projects / SOWs and provided timely, accurate data management
• Served as the voice of the client internally by sharing client feedback to improve product development
• Maintained high level satisfaction and managed client issues and escalations, and collaborated with cross-functional teams
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Customer Success Manager @ Shareworks at Morgan Stanley
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Clients
Morgan Stanley Capital Partners
Tags
Customer Success Manager
Account Manager
Project Manager
Jira
Salesforce
Zendesk
Ileana Hang
Customer Success Manager with 6+ years experience
Customer Success
Customer Experience
User Operations