Customer Success Manager

• Served as the main point of contact, and developed and supported long-term relationships with global private market clients

• Mapped client business objectives and provided best practices and ongoing training

• Managed multiple projects / SOWs and provided timely, accurate data management

• Served as the voice of the client internally by sharing client feedback to improve product development

• Maintained high level satisfaction and managed client issues and escalations, and collaborated with cross-functional teams