Customer Success
Ileana Hang
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Customer Success Manager
Customer Support Representative
Confluence
Jira
Zendesk
• Onboarded new hires and support agents, and developed training materials and curriculum
• Identified trends, analyzed customer feedback, and coordinated with internal teams to improve the product and user experience
• Collaborated with development team to ensure technical escalations were resolved
• Created internal and public-facing documentation to support new feature releases
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Customer Success @ Concord
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Concord
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Customer Success Manager
Customer Support Representative
Confluence
Jira
Zendesk
Ileana Hang
Customer Success Manager with 6+ years experience
Customer Experience
User Operations
Customer Success Manager