Windstream – Contact Center Service (CCS) | Telecom Domain

·       Analyzing and reviewing business user requirements in ADO and developed test plans, test scenarios, and test cases for a complex web application.

·       Conducted comprehensive manual Sanity, Integration, Regression testing, and Rest API testing using QTest and Postman tool for the application under test, ensuring optimal functionality and seamless user experience while reducing critical defects by 30%.

·       Conducted root-cause analysis for identified bugs to reduce defect resolution time by 50%.

·       Conducted comprehensive testing of Inbound and Outbound queue calls, utilizing IP phones and Chat services. Reported status and issues in daily stand-ups with the offshore managers and product owners.

·       Collaborated with cross-functional teams to identify and resolve critical defects, reducing the average defect resolution time by 50% and improving overall product quality.