M-Tip Mobile App Redesign

M-Tip is a digital tipping platform that allows users to send and receive cashless tips via mobile money or card, eliminating the hassle of physical cash. I was brought on board to redesign the app's user interface and user experience, which had become a bottleneck for growth and retention.

The original M-Tip app struggled with a clunky and uninviting user experience. Key issues included a rigid onboarding process, poor placement of the call-to-action, the absence of an in-app option to top up the wallet, and privacy concerns due to the lack of PIN or biometric security. Sharing one's m-tip ID or QR code was unintuitive, and the homepage lacked structure, making it hard for users to navigate or take immediate action.

To address these issues, I reimagined the app experience around clarity, security, and ease of use. I broke down the onboarding flow to reduce cognitive load, added biometric login for both privacy and convenience, and optimized the homepage to highlight key actions, such as tipping and topping up. I also introduced a no-account homepage for quicker access and redesigned how QR codes and tipping IDs are shared, making it effortless, secure, and intuitive.

The new onboarding flow is broken down into bite-sized steps, easing cognitive load and guiding users gently into the app. Users now have the option to log in using their fingerprint or Face ID, adding a layer of security while eliminating the need to enter login details every time. This not only enhances user convenience but also builds trust in the app's security.

Not everyone wants to register right away, and now, they don't have to. The redesigned app introduces a no-account homepage that allows users to explore features and tip without signing up. This reduces user drop-off, provides a better first impression, and opens the door for more casual or one-time users to interact with the platform before making a commitment.

The homepage now prioritizes the user: precise CTA placement, a dedicated top-up button for the m-tip wallet, and a separate, private screen for QR code sharing. By removing the QR code from the homepage and offering a clean, focused interface, the new design prioritizes both privacy and functionality, making tipping faster, safer, and more intuitive.

Download the app from Playstore here: