3-2-1 GoCheck is a digital background-checking company. Don’t w…

stalk you.

During the implementation of the new feature, we took different scenarios into account and carried them out while users used the website on different devices.

What is the simplicity of the checking process?

Which devices are most commonly used by users?

What were the painful aspects of going through the process?

This was a new-age solution with machine learning and artificial intelligence that had to indulge and learn human behavioral & attitudinal aspects.

Information Architect

Redesigning the architecture of the product was the main part in starting the project because we had to introduce a new feature. We took a few aspects into consideration.

While creating a new experience we had to visualize the content and the thought process of the users. Different storylines were taken into consideration. We replicated the designs with business understanding.

Self Service

The feature is called self service. People were going to have a new experience. So we had to integrate the module without people getting overwhelmed with the Interface.

Self Service is blended with a good amount of information needed to the user.

Process over solution

3-2-1GoCheck wanted their customers to feel more reliable and close to them.

So the interface was build in three parts. All the sections were linked to eachother.

Information Section

The section was full of data required by the user to know about the checks, which were displayed in the graphical course of action.

This data contained a short introduction to the cheeck, which a new user could quickly read and complete the process.

Indicators

Self Service Map Indicators

There were two main indicators which helped the user to know the content and map of the Self service model

Price Indicators

This was straightforward and plain which indicated the price. This indication was dynamic. When the user adds a new soltion to the package, it changea accordingly

If there is any new content, the new existing customer will simply read or scan it.

Building an all-in-one control system to keep easy to update upon

This includes a note which helps the company inform their users about any new upcoming changes in the checks.

Easy navigation for the users and the ability to switch to different checks of the solution they want.

Graphical course of action

There is a link between the Graphical SSection and the Informational Section. Consequently, the transition was designed to allow for a smooth reveal of the graphical session. The next section discusses the ability of the user to make decisions. Therefore, the card is simple with an illustration and gradient green background.

Self Service Page

Submitter Side

The Submitter side consisted of people whose content was going to be checked by the company. The design had to be simple and straightforward.

Lets take an example of google forms or surveys. People dont have the capacity to complete or fill the long forms and data. Creating good customer experience is key

Make it simple to browse through different parts of the submission

Reducing Cognitive load = Saving time

People should not be overwhelmed by looking at the information and making it clear for the submmitter to make easy and fast submissions. Many a times a document has two or more different types of data in it. We need to get exact data required to complete the process. In this situation our role came into picture .

Knowing the User behavioural pattern we got the idea of how the screen could make a difference in the submission and the conclusion was making it more responsive and reliable.

Submission Page

Challenges

Learning the complex system was time consuming. Making quick decisions because of my UX mind. I relied for specifications from the others. I overcame this by making it clear and making a schedule.

Takeaways

Learning new environment could require alot of try & error process. Updating new designs on the system is going to be a big process. Different views & perceptions about the product matters a lot in each & every update of the design.

Developing.... will be completed soon👋🏽 This project is in the development stage so all the designs will be implemented shortly