Autonomous Voice AI: High-Volume SMB

Autonomous Voice AI: High-Volume SMB Verification Engine

The Problem: A logistics client needed to verify 5-gallon water jug usage across thousands of U.S. SMBs but faced low connection rates and high "Scam Likely" flagging with traditional call centers. The Solution: I deployed an outbound Voice AI engine designed for "Administrative Verification." The system uses Local Presence Dialing and SHAKEN/STIR hygiene to navigate gatekeepers and complete a 5-question structured survey.

Gatekeeper Navigation: Engineered "Direct-to-Point" personas to reduce hang-ups.

Real-time Extraction: Integrated n8n webhooks to parse voice transcripts into structured database entries instantly.

Impact: Achieved a 22% connection rate and scaled to 500+ verified surveys per batch. Tech Stack: Retell AI, Twilio, n8n, OpenAI (Structured Outputs), Python.