Presales and support Engineer
George Nyachae
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Posted Sep 4, 2023
IT Operations · Virtualization · Windows · Infrastructure · Server Administration · System Administration · Active Directory
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Clients
Cloud Productivity Solutions
Capturing business and technical requirements from Clients.
Helping clients define desired business outcomes.
• Engaging with customers’ executive and senior business and
technology leaders providing consultative guidance
• Creating and communicating strategic plans and assessments
in support of Microsoft Cloud technology solutions.
• Performing strategy workshops with clients to assist them in
uncovering high priority business outcomes
• Mapping Office 365 tools and capabilities to business outcomes
and articulating the best approach to achieve the
desired outcome
• Develop strategic road maps for moving new customers to
the cloud or enhancing current customers’ cloud footprint.
• Working with stakeholders to conduct discovery sessions on
an existing line of business applications and configuration of
Microsoft applications and tools.
• Consult with key stakeholders to understand how Microsoft
365 may integrate or replace current systems and applications.
• Develop technical solutions from functional requirements
• Consult with customers on Modern Workplace
initiatives, tenant and application governance, tenant and
application security, device management, licensing, and
workload implementation.
• Provide technical and practical consulting services to new
and existing customers
• Evaluate customer needs to recommend workload
implementation and roll out strategies
• Provide Change Management and Adoption best practices
using CPS’s proven methodology
• Identify, evaluate and recommend Microsoft products for
solutions to customer challenges and needs
• Stay abreast of newly released updates and products to
provide the most up-to-date consulting advice to customers.
• Position the Microsoft stack of products within our customers’
environments to allow for long-term growth and return on
investment.
• Provide consulting and support services to existing clients
• Participate in client meetings for Microsoft technology
pre-sales with Business Development Team