Presales and support Engineer

Capturing business and technical requirements from Clients.

Helping clients define desired business outcomes.

• Engaging with customers’ executive and senior business and

technology leaders providing consultative guidance

• Creating and communicating strategic plans and assessments

in support of Microsoft Cloud technology solutions.

• Performing strategy workshops with clients to assist them in

uncovering high priority business outcomes

• Mapping Office 365 tools and capabilities to business outcomes

and articulating the best approach to achieve the

desired outcome

• Develop strategic road maps for moving new customers to

the cloud or enhancing current customers’ cloud footprint.

• Working with stakeholders to conduct discovery sessions on

an existing line of business applications and configuration of

Microsoft applications and tools.

• Consult with key stakeholders to understand how Microsoft

365 may integrate or replace current systems and applications.

• Develop technical solutions from functional requirements

• Consult with customers on Modern Workplace

initiatives, tenant and application governance, tenant and

application security, device management, licensing, and

workload implementation.

• Provide technical and practical consulting services to new

and existing customers

• Evaluate customer needs to recommend workload

implementation and roll out strategies

• Provide Change Management and Adoption best practices

using CPS’s proven methodology

• Identify, evaluate and recommend Microsoft products for

solutions to customer challenges and needs

• Stay abreast of newly released updates and products to

provide the most up-to-date consulting advice to customers.

• Position the Microsoft stack of products within our customers’

environments to allow for long-term growth and return on

investment.

• Provide consulting and support services to existing clients

• Participate in client meetings for Microsoft technology

pre-sales with Business Development Team