Microsoft Technical Support
George Nyachae
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Posted Sep 4, 2023
My primary role involves understanding the client's business goals and challenges, and then aligning Microsoft solutions to address those needs effectively.
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Tena Care
Tier 2 technical support for Office 365 partners,administrators, and users.Management, monitoring, and resolution of supportrequests.Troubleshooting of migrations (Hybrid, Cutover, Staged,IMAP).Administration of Office 365 through PowerShell.Coordination for advanced troubleshooting with theOffice 365 Subject Matter Expert.Support for:On-premises and Azure Active Directory identities.Azure Active Directory Connect tool (AD Connect).Exchange Online and Exchange Server (Hybriddeployment).Microsoft Teams.Provide remote technical assistance to office365Customers ( Enterprises >300 Licenses) via telephone,written correspondence, and remote desktop supportsessions.Assist Administrators with advanced troubleshooting,problem resolution and best practices regardingbreak-fix scenarios and deployment/Implementation andreadiness guidance.SharePoint Online and OneDrive for Business.Office 365 desktop applications