Order Fulfillment at Streamline Logistics
Streamline Logistics, a reputable logistics company, is facing challenges with order backlogs, customer dissatisfaction, and rising operational costs. This project aims to address these issues by leveraging data-driven insights to enhance operational efficiency and customer satisfaction.
Objectives
Efficient Resource Allocation
Proactive Monitoring via a dashboard
Cost Reduction
Customer Satisfaction
Results
Analyzed order data using Microsoft Excel to pinpoint the root causes of 51% order delays.
Provided actionable insights to reduce order processing time by 20%.
Deployed a new order tracking system that reduced order fulfillment time by 15% and increased customer satisfaction by 10%.
Dashboard Design
The Excel dashboard provides a comprehensive overview of order fulfillment performance, tracking:
Order Status
Delivery Performance
Customer Feedback
Driver and Vehicle Performance
Allocation Rule Effectiveness
Customer Feedback and Delay Analysis Dashboard
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Posted Nov 13, 2024
Enhancing Streamline Logistics' efficiency & customer satisfaction via data-driven solutions to address backlogs, dissatisfaction & rising costs.
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