Business analysis and configuration services in German
For customers of the influential German Gold Atlassian partner, Actonic, I provided requirements analysis, configuration, technical implementation services, as well as all of the necessary documentation.
One of the most interesting projects here was a proposal for a customer support service in Jira, but without Jira Service Management. Ultimately, I used the Backbone Issue Sync, SLA, and Automation for Jira apps.
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Posted Feb 26, 2024
Delivered analysis, configuration, and tech implementation for Actonic, including a unique Jira-based customer support solution without JSM, using specialized a
Enterprise Time+Resource management implementation
Jira Core upgrade and helpdesk recovery
ITSM implementation in JSM for Initmax
Development and trainings of administrator courses