Quoting and CRM workflows for

Quoting and CRM workflows for an industrial supplier — anonymised professional work. I contributed to a quotation workbook linking product descriptions, quantities and weights with supplier comparisons, delivery terms, logistics scenarios and commercial-offer outputs. I also led internal communication and staff adoption for a Bitrix24 rollout, connecting shared task visibility, email-to-task handling, trials and training. Deliverables: a linked quotation model, role maps and concrete workflow requirements grounded in the actual order process.