Sales-call analysis: audio to evidence and CRM handoff

Sales-call analysis: audio to evidence and CRM handoff

I directed the product design and AI-assisted implementation of a pilot for analysing sales recordings. The workflow accepts audio, separates speaker roles, produces a transcript, assesses it against a versioned rubric and prepares reports and coaching tasks.

My contribution: business requirements, evidence rules, human-review flow, operator interface, acceptance criteria and end-to-end checks.

Deliverables: an implemented pilot with transcript review, reassessment, reports and a Bitrix24-compatible handoff payload. The complete workflow was exercised on supplied recordings. Customer recordings and transcripts remain confidential.