AI-Enhanced Aged Care Platform Design for Curki AI

Role: Product Designer

Company: Curki AI, Australia

Duration: 1 Year

Aged care is one of the most trust-sensitive industries in the world. Every interaction, every interface, every word on a screen carries weight because the people depending on the product are vulnerable, and the administrators managing their care are busy, under pressure, and largely non-technical.

Curki AI is an Australian startup bringing artificial intelligence into aged care operations. I joined early, when the product was still finding its shape, and spent a year helping define not just how it looked but how it worked and where it was going.

Introducing AI into aged care sounds powerful on paper. In practice it is a design problem as much as a technology one.

The product served two very different audiences. Aged care agencies managing the business side of operations. And care workers in the field, moving between clients, often working from their phones in high pressure moments. Designing for both meant nothing could be assumed. Clarity was not a nice to have. It was the whole job.

On top of that, aged care in Australia operates under strict regulatory frameworks. The design had to feel credible, safe, and trustworthy at every single touchpoint.

Financial Health Dashboard B2C- The flagship feature I designed for aged care agencies was Financial Health, a dedicated section of the platform giving agency owners and administrators a clear picture of their company's financial position at any given moment.

The challenge here was taking genuinely complex financial data and making it feel immediately readable for people who are running care businesses, not finance teams. I designed the experience around both data visualisation and summary views, using charts, graphs, and KPI tiles in a way that let users understand their numbers at a glance without needing to dig.

I worked closely with the dev team throughout, making sure the data models and the design spoke the same language so nothing got lost in translation between what was designed and what shipped.

For the B2B side, I designed a custom Progress Notes app built specifically for care workers in the field. This was a mobile first product used by people who are often mid-shift, time-poor, and working in environments where stopping to navigate a complicated interface is simply not an option.

The design prioritised speed and simplicity above everything else. Getting a note written and submitted had to feel effortless. Every screen, every input, every interaction was pressure tested against the question of whether a care worker could complete it quickly without thinking twice.

I also designed a broader care management platform covering the full operational picture of running an aged care service. This included intake and assessment forms, shift and scheduling tools, medication and health tracking, client and resident profiles, and reporting and compliance workflows.

Each area had its own complexity and its own user context. The design system I built across the product kept everything consistent and coherent so that switching between modules never felt like switching between different products.

Every piece of this product touched real people in a regulated, high stakes environment. That shaped how I approached the work.

I collaborated directly with founders to keep the product vision grounded in reality. With clinical and care staff to make sure design decisions reflected the actual demands of the job. And with engineers throughout to close the gap between what was designed and what was buildable.

User research was not a phase. It was a constant. Prototypes were tested early, assumptions were challenged often, and the design system evolved alongside the product rather than being bolted on after the fact.

Across both B2C and B2B, I helped ship a product that made the complexity of aged care operations feel manageable. The Financial Health dashboard gave agency owners visibility they did not have before. The Progress Notes app gave care workers a tool that respected their time. The care management platform gave the whole operation a coherent, trustworthy foundation to run on.

Improved adoption and engagement across the platform. A scalable design system. And a year of product work that proved thoughtful design in a regulated industry is not a limitation. It is the advantage.