Twilio IVR Call Flow Implementation for a Lending Corporation
Mohd Asim Suhail
AI Chatbot Developer
Web Developer
Airtable
AWS
Twilio
Requirements:
- IVR Call and SMS flow to connect customer/leads to correct representative
- Record and Transcribe the call.
- Dynamic Hold Music for callers
- Real-time sync with Airtable
- Connect to agent on Twilio Flex
Technology/Services Used:
- Twilio Studio
- Twilio Functions
- Twilio Flex
- Airtable
- AWS Lambda
- AWS S3
