Twilio IVR Call Flow Implementation for a Lending Corporation
Mohd Asim Suhail
Requirements:
- IVR Call and SMS flow to connect customer/leads to correct representative
- Record and Transcribe the call.
- Dynamic Hold Music for callers
- Real-time sync with Airtable
- Connect to agent on Twilio Flex
Technology/Services Used:
- Twilio Studio
- Twilio Functions
- Twilio Flex
- Airtable
- AWS Lambda
- AWS S3
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Posted Jun 8, 2023
Implemented Twilio IVR call flow solution to streamline customer service. The solution resulted in reduced wait times and increased customer satisfaction.
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