Twilio IVR Call Flow Implementation for a Lending Corporation
Mohd Asim Suhail
AI Chatbot Developer
Web Developer
Airtable
AWS
Twilio
Requirements: - IVR Call and SMS flow to connect customer/leads to correct representative - Record and Transcribe the call. - Dynamic Hold Music for callers - Real-time sync with Airtable - Connect to agent on Twilio Flex Technology/Services Used: - Twilio Studio - Twilio Functions - Twilio Flex - Airtable - AWS Lambda - AWS S3
