User Research Playbook

At Tallwave, I authored a user research playbook to democratize, standardize, and optimize user research practices within the UX team. The playbook was incorporated into Community of Practice coaching sessions, enabling widespread adoption and enhancement of user research processes, pushing the best of democratization.

Tallwave is a customer experience (CX) agency.

I authored a comprehensive UX research playbook at Tallwave (a design agency) to standardize research practices across clients, which included the top banks in the US, a natural gas company, and others.

The playbook delves into user research theory, methodologies, and methods while providing an industry-based analysis of user research.

The playbook is Tallwave IP (my former manager is excited about its release; recommendation available upon request) and I can share more excerpts upon request.

Best practices of user research democratization in a UX strategy vary based on organizational environments. At Tallwave, I was told to teach user research to the best of my knowledge to the UX designers who were interested. This book is a tool for that goal, as is democratization itself.

To disseminate the playbook, I conducted weekly teamwide user research coaching sessions.

This book served as a customized boot camp for Tallwave UX designers, addressing their specific research needs, the types of research conducted at Tallwave or needed by Tallwave clients, and common questions and concerns regarding user research within the team.

The playbook itself is Tallwave IP (my former manager is excited about its release; recommendation available upon request) and I can share more excerpts upon request.

Chapters followed the following structure: