At Tallwave, as the Principal User Researcher, I chose to author a user research playbook to disseminate user research practices with within the UX team.

At Nabler, as the Senior Manager of User Research, I led a team of three researchers to conduct a mixed methods email footer study to improve conversion rates.

As part of my role as the Principal User Researcher at Tallwave, I led a UX team in research to redesign a pricing encyclopedia, known as "Fare Rules."