I have a knack for providing top-notch service in any role I undertake in the organisations I have worked with. What sets me apart from others is my quick learning ability for products and processes, ability to create rapport with customers, team members, great attention to details and dedication to my role.
I have experience working as a customer support representative, customer support team lead, call centre manager, sales executive and currently working as a customer support and operations representative. I am proficient in customer support software and knowledge management tools such as Intercom, Zendesk, Slack, Jira, Notion, Stackoverflow, Metabase, surfboard and deputy.