Nationwide school facilities repairs are run by different contractors; each with their own digital system and administrative process. This has made it difficult for the Ministry of Education (MOE) to track completed work and quotation claims. Alongside Fonda Engineering, MOE wants to standardize the school facilities maintenance process for all contractors.

Education, Facilities Maintenance Management

Stakeholder Interviews, User Flows , UI Design, Prototyping

Filing of Defects in the system based on different areas and categories. The technician will carry out scheduled visual inspection work based on the frequency listed in the pre-determined checklist. Defects identified are filed in the system.

Maintenance team will follow up on the defects identified by Technicians that cannot be resolved on the spot.

Contractor will create a quotation in the system, based on both the proposed work to be carried out and defects to be fixed.

MOE's Managing Agent will select a fund to be utilised. They will also review and approve the quotation.

After the Managing Agent conducts a site inspection, the contractor files a claim in the system.

The Managing Agent reviews and approves the claim that the contractor has filed.