Established the Operations Strategy team which provided researched, data-driven, strategic direction to the User Acquisition, Engagement and Product teams. Connected with end users regularly, and acted on opportunity areas.

Launched 20 new metro areas across the US. Contributed to an expansion playbook which was replicated for future expansion.

Created and quantified new user segments to inform company strategy. Collaborated with analysts to create new metrics and program tracking.

Launched a user retention and satisfaction roadmap. Piloted and built business cases for new programs and product enhancements.

Built a company-wide bug and product request process. Partnered with Product Managers to prioritize tickets and update stakeholders.