Enhancing Customer Support & Operations for a New York Florist

I started as a customer support specialist for a high-end florist in New York and quickly expanded my role to optimize their operations and fulfillment strategies. My key contributions included:

Customer Service Management: Handled live chat, email, phone, and social media interactions, ensuring customers received quick and helpful responses.

Quality Assurance & Reporting: Managed daily reports to track order accuracy, response times, and customer feedback.

Fulfillment & Shipping Optimization: Identified bottlenecks and streamlined quality control, packaging, and delivery workflows to increase productivity.

Peak Season Strategy Development: Created strategic action plans for handling high-volume periods like Valentine’s Day, Christmas, and Mother’s Day, ensuring smooth operations without compromising quality.

By implementing these strategies, I helped the florist scale operations, reduce delays, and maintain high customer satisfaction during peak seasons.