Complete Management for a Florida Watersports Company

I took on a multi-faceted management role for a watersports company in Florida, ensuring their booking system and customer support ran smoothly. My responsibilities included:

Customer Support & Bookings: Handled phone and email inquiries, assisting customers with bookings, rescheduling, and general inquiries.

Booking System Optimization: Managed and streamlined the reservation process, reducing errors and improving efficiency in booking and cancellation workflows.

Adventure Tour Coordination: Helped assign proper time slots for different adventure tours, ensuring smooth scheduling and preventing overbookings.

Through efficient scheduling, customer support, and booking system improvements, I helped the company enhance customer experience and operational efficiency, leading to smoother day-to-day operations.