Transforming E-commerce Efficiency for a Fashion Brand

I provided end-to-end e-commerce management for a leading fashion brand, streamlining both customer support and fulfillment operations to maximize efficiency and customer satisfaction. My role included:

Customer Support Excellence: Managed live chat, email, phone, and social media inquiries, ensuring customers received timely and professional assistance.

Support Optimization: Identified pain points in the support process and introduced better workflows, automation, and training for improved response times and resolution rates.

Fulfillment & Shipping Streamlining: Improved packaging, order processing, and shipping operations, reducing delays and increasing efficiency.

Supplier & Inventory Coordination: Maintained direct communication with long-term suppliers to ensure seamless inventory management and logistics, preventing stock shortages and delays.

By implementing these improvements, I helped the brand enhance customer satisfaction, operational efficiency, and overall sales performance.