Erinma Chi-Okoro
Customer Success Manager
Customer Support Representative
HubSpot
Intercom
Miro
Customer Service
Posted Mar 18, 2026
Designed and built a 6-phase onboarding framework for a pharmacy SaaS company, reducing go-live from 30+ days to 14 days,95%+ client retention.
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Customer Success|Onboarding|Customer Support|AI Automation