Empathetic Customer Advicer for Healthcare
• Answer incoming calls from healthcare providers regarding billing, claims, eligibility, authorizations, and other account-related inquiries.
• Utilize multiple computer systems and databases to research and resolve provider issues efficiently.
• Explain complex healthcare policies and procedures in a clear and concise manner.
• Identify and escalate complex or escalated issues to appropriate departments for resolution.
• Maintain accurate and up-to-date records of all customer interactions.
• Adhere to company policies, procedures, and quality standards.
• Participate in ongoing training to stay updated on healthcare industry changes and system enhancements.
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Posted Aug 30, 2024
Robin provided top-notch customer advice for a healthcare company, leveraging empathy and clear communication to resolve issues efficiently.
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