Empathetic Customer Advicer for Healthcare

• Answer incoming calls from healthcare providers regarding billing, claims, eligibility, authorizations, and other account-related inquiries.

• Utilize multiple computer systems and databases to research and resolve provider issues efficiently.

• Explain complex healthcare policies and procedures in a clear and concise manner.

• Identify and escalate complex or escalated issues to appropriate departments for resolution.

• Maintain accurate and up-to-date records of all customer interactions.

• Adhere to company policies, procedures, and quality standards.

• Participate in ongoing training to stay updated on healthcare industry changes and system enhancements.