Technical Support Specialist for SaaS Platform

• Exceeded customer expectations by resolving over 80 cases daily through active listening and effective problem-solving.

• De-escalated tense situations with empathy and clear communication, ensuring positive customer experiences.

• Demonstrated versatility by handling diverse inquiries, including technical support and billing, with quick learning and problem-solving skills.

• Actively sought knowledge and collaborated effectively, adapting to any schedule to ensure team success.