Technical Support Specialist for SaaS Platform
ROBIN FLORES
• Exceeded customer expectations by resolving over 80 cases daily through active listening and effective problem-solving.
• De-escalated tense situations with empathy and clear communication, ensuring positive customer experiences.
• Demonstrated versatility by handling diverse inquiries, including technical support and billing, with quick learning and problem-solving skills.
• Actively sought knowledge and collaborated effectively, adapting to any schedule to ensure team success.
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Posted Aug 30, 2024
Robin delivered exceptional technical support to users of a SaaS platform, combining deep technical knowledge with excellent customer service skills.
