· Conceptualized the workflow together with the software architect that would handle the demand letter from start to end of the process.

· Analyzed the scope and designed the as-is and to-be situation using different business analysis techniques such as turtle diagram, SIPOC, BPMN, domain modelling and use case modelling.

· Created Epics and Stories functional & non-functional requirements that were derived from the use case and domain model diagram.

· Validated newly developed features on Azure DevOps during each sprint.

· Managed the sprint board by using the story mapping technique to facilitate and prioritize the development work.