Ongoing Senior Level 3 Help Desk Support needed

Role

Senior Level 3 Help Desk Support

Description

Looking for a Senior Level 3 Help Desk Support Agent to supplement with a few hours a week or more to start. We can strategize on an hourly platform or a per ticket pricing so the schedule can suit your needs. Technician must be available between the hours of 9-6 CST.



We use Connectwise and will be assigning a board for the Tech to review every morning. We are a full spectrum IT company.



Our Client base is primarily Multi-Housing Management Companies, however, we also work in the Manufacturing, Hospitality, Legal, Energy, Finance, and Education Sectors.



Core experiences include but not limited to:



Skills and Requirements:



Education in Computer Science, Information Sciences, or Technology degree (preferred)

CompTIA A+ (preferred)

Knowledgeable in Windows, Mac, Android and iOS

Strong foundational knowledge of networking, Active Directory, DNS, DHCP, etc.

Exchange, Active Directory, Hosted Platforms

Technical proficiency in networking, hardware configuration, and Microsoft Server operating systems

MCTS, MCITP +EXCHANGE, +LYNC , HyPER-V Clustering, Skype for Business Enterprise voice

Managing and troubleshooting Exchange 2003-2016 organizations.

Experience with Hyper-V Clustering environments.

Managing and Troubleshooting Active Directory Forests, including, User & Resource forest concepts.

Experienced in troubleshooting, migration and setups of Skype for Business with Enterprise Voice and integration into SharePoint & Exchange.

Experience working with Azure / Office 365 including Identity Manager, Azure AD Connect (DIRSYNC), and Dell Quest tools.