Turning Bad Reviews To Good Ones

Bien Luigi Ibañez

Digital Marketer
Customer Success Manager
Community Engagement
Facebook Business Manager
Instagram
Shopify

Trust the process to success

The client is an e-commerce business specializing in luxury perfumes, with a company size of 50 employees. They target low to medium-income families and individuals in the US.
The primary goal was to make high-quality fragrances accessible to this demographic at a more affordable price, thereby expanding their customer base and increasing market penetration.

Campaign Objective

The campaign aimed to allow potential customers to experience luxury fragrances without the premium price tag. By highlighting the affordability and quality of their products, the client sought to attract budget-conscious consumers who desire luxury scents but are deterred by high costs.
The focus was on demonstrating that their perfumes could offer similar performance to high-end brands at a fraction of the price.

Campaign Details

The campaign spanned over six months, with a monthly budget of $50,000. The primary platform used was Facebook, chosen for its extensive reach and effective targeting capabilities.
This extended duration and substantial budget allowed for in-depth testing, optimization, and scaling of successful strategies.

Strategy and execution

Ad Formats Used

The campaign utilized single image and video ads on Meta (Facebook). These formats were chosen for their ability to visually showcase the products and convey key messages quickly. Video ads, in particular, were effective in demonstrating the luxurious nature of the fragrances and their comparability to high-end brands.

Creative Approach

The creative messaging centered on affordability and quality, positioning the client’s perfumes as equally fragrant alternatives to expensive luxury brands. Ads focused on the value proposition of getting similar performance at a lower cost, appealing directly to the financial considerations of the target audience.
Audience Segments
The target audience consisted of US-based individuals aged 18-60+ who showed an interest in luxury brands. This broad age range included both young adults and older individuals who appreciate luxury items but are looking for more affordable options.
The audience was carefully segmented to ensure the ads reached those most likely to convert.
Placement Strategies
Ads were placed on Facebook’s Newsfeed, Reels, Stories, and Search. These placements were selected to maximize visibility and engagement across various points of user interaction. By appearing in these high-traffic areas, the campaign ensured consistent exposure and interaction with the target audience.
Bidding Strategy
The creative messaging centered on affordability and quality, positioning the client’s perfumes as equally fragrant alternatives to expensive luxury brands. Ads focused on the value proposition of getting similar performance at a lower cost, appealing directly to the financial considerations of the target audience.

Results and Metrics

Key Performance Indicators (KPIs)
The primary KPIs tracked included Return on Ad Spend (ROAS), conversions, and video views. These metrics provided a comprehensive view of the campaign’s success in driving sales and engaging the audience.
Performance Metrics
The campaign achieved a 45% increase in conversion rate. This significant improvement demonstrated the effectiveness of the ad creatives and the targeting strategies. The increase in conversions indicated that the campaign successfully resonated with the audience and drove them to make purchases.
Challenges Faced
One of the major challenges was overcoming negative social media reception and skepticism about the quality of the affordable fragrances. Initial feedback indicated doubts about the product’s performance compared to high-end brands, which needed to be addressed to improve acceptance and trust.
Optimizations Implemented
To counter the challenges, the campaign incorporated consistent A/B testing to refine ad creatives and messaging. Additionally, collaborations with User-Generated Content (UGC) creators helped build authenticity and trust. Enhancing product reviews also played a crucial role in reassuring potential customers about the quality of the fragrances.

Client Feedback

The client reported achieving their highest monthly revenue since launching three years ago. This milestone underscored the success of the campaign in driving significant business growth. The positive feedback highlighted the value of the strategic optimizations and effective ad placements.

Conclusion

This campaign exemplifies the importance of strategic planning, creative messaging, and continuous optimization in digital advertising. The substantial increase in conversion rates and record-high revenues demonstrate the campaign’s success in meeting its objectives. Overcoming initial challenges through innovative strategies and consistent testing was key to achieving these remarkable results.
Partner With Bien Luigi
View Services

More Projects by Bien Luigi