2 years and 5 months in Quickbooks

As a technical support representative, my primary responsibility would be to provide assistance to customers who are experiencing technical issues or have questions about the software. Here are some of the tasks you may be expected that perform in this role:

Respond to customer inquiries: I will respond to customers who contact us with technical issues or questions. This may include responding to support tickets, phone calls, or live chat requests.

Troubleshoot technical issues: I will diagnose and troubleshoot technical issues that customers are experiencing. This may involve using remote support tools to access the customer's computer or device and identify the cause of the issue.

Provide guidance and advice: You will need to provide guidance and advice to customers using the software. This may include answering questions about specific features, recommending best practices, or providing general assistance with using the software.

Escalate issues: If a customer's issue cannot be resolved by the technical support representative, I may need to escalate the issue to a higher level of support, such as a senior technical support representative or a developer.

Document and track issues: I will document and track customer issues, including the steps taken to resolve the issue and any other relevant information. This will help ensure that the customer receives the appropriate level of support and that their issue is resolved as quickly as possible.